| The IDNT developed a system for collecting information on Quality of Service for MAN Portugal. Consisting of a multimedia kiosk and a back-office management / statistics, the platform allows customers to give feedback about the services that MAN provides, in an intuitive and fast way. | The system is designed so that the MAN can get in place, a more objective and rapid feedback about their customer-service, ensuring maximum proximity to its customers in order to maintain high levels of service quality . |